Customer Quality
Coimbatore
Customer Quality
Position Summary
We are looking for an experienced Customer Quality Engineer to manage customer quality requirements, resolve customer complaints, coordinate quality audits, and ensure compliance with automotive quality standards. The ideal candidate should have strong exposure to casting, machining, and special processes with excellent problem-solving and customer handling skills.
Key Responsibilities
Customer Quality Management
- Handle customer complaints and quality concerns.
- Lead containment, root cause analysis, corrective and preventive actions (CAPA).
- Prepare and submit 8D reports within agreed timelines.
- Coordinate with cross-functional teams for effective issue resolution.
- Ensure timely closure of customer complaints and maintain customer satisfaction.
Customer Audit Management
- Coordinate and support customer process, product, and system audits.
- Drive audit preparedness and ensure closure of audit observations.
- Maintain compliance with customer-specific requirements.
APQP & PPAP Management
- Lead APQP activities for new product development.
- Prepare, review, and submit PPAP documentation.
- Ensure timely ISIR submissions and customer approvals.
- Develop and maintain Process Flow, PFMEA, Control Plans, and related quality documentation.
Supplier & In-Process Quality
- Support supplier quality improvement activities.
- Monitor in-process and final quality performance.
- Drive process capability improvements using SPC and MSA.
Customer Interface
- Act as the primary quality contact for OEM and Tier-1 customers.
- Participate in customer meetings, quality reviews, and technical discussions.
- Build strong customer relationships through proactive communication.
Continuous Improvement
- Lead quality improvement projects using structured problem-solving methodologies.
- Drive defect reduction and process improvements.
- Support IATF 16949 compliance and continuous improvement initiatives.